Refunds & Cancellation

Membership begins with a 7 day free trial. You will not be charged if you cancel before the trial ends. A valid payment method is required to start the trial so billing can begin automatically on day 8 if you decide to stay.

You can cancel yourself inside the app under Profile & Settings. Tap Cancel membership, then tap Confirm cancel. Two taps and it is done. No calls, no emails, no forms, no retention screens.

Cancellation takes effect at the end of the current billing period. Your access continues through that date so nothing disappears mid month.

Monthly payments already made are not prorated or refunded for partial months. If you cancel on day 20, you keep access through the end of that month and are not billed again.

If you were charged twice for the same period, or billed after a confirmed cancellation, we refund it in full. Write to hello@theknownstandard.com with the date of the charge and we will take care of it quickly.

The 90 day one on one Protocol is separate from the monthly membership. It is enrolled through a private conversation and governed by its own enrollment agreement, which is provided to you before any payment is made. Refund terms for the Protocol live inside that agreement.

Questions about a charge, a cancellation, or anything else: hello@theknownstandard.com. A human reads every note.